Frequently Asked Questions

  • Premium Collection

    This collection offers great quality at an accessible price point. The hair is 100% human with aligned cuticles and lightly processed for popular textures. It lasts up to 1 year with proper care and can be bleached up to a #27. Expect fast shipping within 3–7 business days.

    Lux Collection

    Perfect for those looking for a more refined, long-term option. This top-tier virgin hair is sourced from a single donor, offering silkier, thicker strands with minimal processing. With good care, it lasts 1.5 years or longer and can be styled and colored as desired. Shipping is also quick—within 3–7 business days.

    Essence Collection (Raw Vietnamese Hair)

    Our most premium option. This raw, single-donor hair is ethically sourced from Vietnam and known for its durability, thickness, and versatility. This hair blends best with natural textures & is great for luxury extensions such as tape-ins or K-Tips. It can be bleached up to 613, colored, and heat styled with minimal damage. With proper care, it can last 2–3 years. Due to its origin, please allow up to 21 days for shipping.

    Each collection offers a unique blend of quality, longevity, and styling flexibility—so you can choose what best fits your lifestyle and beauty goals.

  • Choosing the perfect texture is key to achieving a seamless, natural look. Our Essence Collection is specially designed to blend effortlessly with natural hair textures, offering a more realistic finish compared to silky virgin hair. Each texture comes with a detailed description to help guide you toward the best match for your hair type. For optimal results, we always recommend consulting with a professional stylist who can help you select the perfect texture for your desired look.

  • To ensure your extensions stay in top condition, we recommend gently brushing them daily with one of our Beauty Brushes. A boar bristle and nylon brush is ideal as it detangles hair gently while preserving the cuticle’s integrity.

    For optimal results, wash and condition your extensions every two weeks to prevent product build-up. Always use a gentle, sulfate-free, moisturizing shampoo. When styling, allow your extensions to air dry when possible and always apply a heat protectant before using any heat styling tools.

    When not in use, ensure the extensions are fully dry before storing them in a cool, dry place to maintain their quality.

  • Our standard processing time is 2–3 business days. Once processed, most orders ship via USPS Ground and typically arrive within 5–10 business days. Please allow up to 8 business days for delivery depending on your location.

    For our Essence Collection, please note that due to the meticulous craftsmanship and premium quality of this line, shipping and processing may take up to 21 business days. We highly recommend placing your order well in advance of special occasions such as birthdays, events, or vacations to ensure timely delivery.

  • We take great pride in the quality of our products and are confident that you will love them. However, if there is an issue with your product, please email us at sales@essenceenchantedbeauty.com within 7 days of receiving your order.

    Important Notes:

        •    Due to health and hygiene regulations, hair products cannot be returned if they have been used, tampered with, or altered in any way. All returns must be for unused, unopened, and uncut products.

        •    Please ensure that you are ordering the correct hair for your desired install.

        •    If there is an issue with your order, we are here to assist you. Contact us at sales@essenceenchantedbeauty.com, and we will do our best to resolve the situation promptly.

    Course Sales:

        •    All course sales are final. If you experience any issues with your downloads, please email sales@essenceenchantedbeauty.com for assistance. We’re happy to help!